Delivering great IT support is just the beginning. Today’s employees expect the same fast, reliable, and user-friendly experience across every department — HR, Facilities, Finance, and more. Evolving your Help Desk into an Enterprise Service Management (ESM) platform empowers your organization to break down silos, automate routine work, and deliver a connected, people-first service experience.
As your trusted Technology Ally, Compugen is here to help you navigate the shift from traditional ITSM to full-scale ESM. This practical checklist — backed by real-world scenarios and best practices — gives you the confidence and guidance to expand your help desk capabilities.
Strategic Alignment + Executive Buy-In: How to get the leadership support you need to make ESM stick.
Use Case Examples: Discover practical ways to expand services — like HR onboarding, automated approvals, or facilities work orders — all from a single, easy-to-use portal.
Governance + Security: Understand what’s required to protect sensitive data, manage compliance, and keep teams accountable.
Automation + AI: See how smart workflows and virtual agents free your people from repetitive tasks and improve response times.
Change Management: Learn how to drive adoption and keep your transformation momentum strong.
This checklist is designed for IT leaders, business unit managers, and transformation champions ready to move beyond tickets and into enterprise-wide service excellence. How real organizations can use ESM to save time, reduce manual work, and improve employee satisfaction.
Don’t let your Help Desk stay stuck in reactive mode. Take the first step toward seamless, enterprise-wide service delivery.
Download our practical ESM Evolution Checklist today and discover how you can streamline operations across departments, automate repetitive tasks and approvals and empower employees with consumer-like self-service.
Complete the form to get instant access to your checklist and start building a smarter, more connected service experience today.
With Compugen by your side, get access to the expertise, platform strategy, implementation, training, and ongoing optimization you need to evolve your Help Desk into a true enterprise service powerhouse.