Modern insurers and financial institutions depend on robust and modern IT capacities to drive operational efficiency, enhance employee productivity, and maintain a competitive edge.
In this most recent leg of its technology journey, our client asked for help addressing significant hurdles that required a comprehensive, future-focused solution.
At Compugen, we believe that effective IT solutions begin with active listening. As your Technology Ally, we work to deeply understand your unique goals before offering tailored recommendations. For over 15 years, Compugen has been a trusted partner to this insurer, helping it manage strategic IT initiatives and deployments at scale.
Case in point: the following case study illustrates our approach and impact by highlighting our partnership with an important provincial insurer to modernize their IT infrastructure, streamline procurement, align with their sustainability goals, and future-proof their innovation strategy for Windows 11 and AI.
Rigid, outdated processes: Slow order processing and limited standardization hindered IT asset management.
Complicated accessory demand forecasting: An absence of planning tools made it difficult to meet the organization’s growing needs for IT peripherals, creating operational and financial inefficiencies in their procurement cycles.
Strict sustainability requirements: The client required carbon-neutral solutions to align their IT practices with their corporate values.
Poor Windows 11 readiness: Over 1,300 devices were incompatible with Windows 11, creating an urgent need for upgrades given the Windows 10 EOS announced for October 14th, 2025.
According to a study by Gartner, by 2027, half of businesses will support supplier contract negotiations using AI-enabled contract risk analysis and redlining tools. These issues posed risks to the client’s business continuity, operational agility, and, ultimately, their ability to maintain a competitive edge. If unaddressed, these challenges also posed risks for productivity losses, increased costs, and missed growth opportunities.
By leveraging our Key Areas of Technology Innovation, we dreamed, designed, and delivered a user-centric solution and deployment strategy that met the insurer’s specific needs while laying the groundwork for the next steps in its ongoing technology journey. With over four decades of experience, Compugen’s team of experts brought deep industry knowledge, scalable solutions, and the vendor flexibility they needed to build a truly tailored IT strategy.
Here’s how Compugen addressed these challenges:
Streamlined IT procurement: We quickly provided pre-configured devices, therefore reducing employee downtime and boosting productivity.
Process automation: An automated catalog simplified operations and accelerated order processing times.
Sustainability leadership: Leveraging our Green4Good program, we delivered carbon-neutral infrastructure, therefore reducing environmental impact while supporting corporate social responsibility.
Localized support: Tailored French-language services and on-site warranty solutions met the needs of a predominantly francophone regional workforce.
Accessory vending machines: We introduced innovative vending solutions to meet demands for peripherals efficiently. This solution reduces work interruptions, improves productivity, and provides constant access to essential accessories, thereby simplifying IT resource management.
Additionally, Compugen’s large-scale warehousing and configuration facilities provide the agility and capacity to support seamless project execution and ongoing IT needs. To ensure long-term success and sustainability, we’ve continued to provide monthly operational governance, offering continuous monitoring, reporting, and collaboration with the client’s IT leadership team.
With our game plan mapped out, our team was able to deliver impactful, measurable outcomes:
Improved operational efficiency: Automated processes and reduced order times significantly enhanced the client’s IT workflows.
Enhanced employee experience: Pre-configured devices and reliable support minimized disruptions, enabling employees to remain productive.
Measurable sustainability impact: Carbon credits from the Green4Good program supported the client’s environmental goals and local charities.
Future readiness: Comprehensive planning for Windows 11 ensured the client was on track to meet migration deadlines and unlock the benefits of modern, AI-powered systems.
For us, this project drove home the importance of starting with a truly thorough understanding of the client’s current state. Though many organizations assume they are prepared for major IT transformations like Windows 11 adoption, proactive questions and readiness assessments often uncover gaps that could have disrupted their plans. By acting as a true Technology Ally, we ensured the client was equipped to navigate both immediate challenges and future opportunities.
Having worked with this insurer for 15 years, we deeply understand their business and technology goals, enabling us to consistently deliver solutions that align with their evolving needs. In this case, Compugen’s expertise in asset management, IT sustainability practices, and workload optimization enabled them to address pressing IT needs while building a foundation for future growth.
At Compugen, we don’t just provide solutions—we create partnerships. Our process begins with discovery calls, readiness assessments, and collaborative planning, ensuring that our recommendations are tailored to each client’s specific needs. With over 40 years of experience and a network of 100+ certified technical experts across North America, we have the capacity, scalability, and expertise to deliver innovative IT strategies for organizations of all stripes and sizes.
Ready to transform your approach to IT and innovation? Discover how Compugen can help your organization streamline operations and protect your most critical assets — reach out today to explore tailored solutions that meet your specific needs.