Retail crime, particularly organized retail crime (ORC), has surged significantly since the COVID-19 pandemic, costing retailers billions annually. Across all sectors, retailers are experiencing an increase in violent escalations directed at frontline staff, alongside the growing challenge of sophisticated theft rings and fraudulent schemes. The trend is both alarming and disruptive, forcing retailers to rethink how they protect not only their goods but also their people.
The problem has grown more complex due to the evolving tactics of criminal organizations, including the use of digital tools, and coordinated strategies that outpace traditional security systems. Frontline employees are left vulnerable to violent confrontations, while retailers face substantial financial and reputational risks. Outdated video surveillance and alarm systems have become insufficient against the advanced tactics being employed. The need for innovation in retail security has never been more urgent.
At the heart of this security revolution lies Artificial Intelligence (AI). Retailers need more than just an upgrade to their existing infrastructure; they require a robust, comprehensive security strategy that takes full advantage of modern technology. By integrating AI with physical security systems, retailers can not only address the immediate concerns of theft and violence but also realize new possibilities for operational efficiency.
The Role of AI in Retail Security
AI has become the cornerstone of modern security strategies due to its ability to analyze vast amounts of data in real time. AI-enabled systems can detect, analyze, and respond to threats faster and more effectively than any traditional solution. These systems don’t just record incidents—they proactively identify patterns and anomalies that may signal an impending threat. For example, AI-powered video analytics can differentiate between regular customer behavior and suspicious activities, allowing security teams to respond before incidents escalate.
Solutions from vendors like Verkada reflect this shift, where AI-driven platforms focus on proactive security through smarter, more integrated monitoring.
But security isn't just about cameras. Security needs to extend beyond video management to safeguard a retail
environment. A holistic approach involves incorporating access control, live monitoring, and environmental sensors that work in tandem with AI systems to provide 24/7 protection. Key areas such as stockrooms, loading docks, and high-value display areas require continuous surveillance, and AI helps ensure that nothing is overlooked. For jurisdictions like New York State, which will soon require retailers to provide panic buttons in all stores of chains with 10 or more locations, an integrated security system can incorporate both fixed or on-body panic sensors. These systems can automatically correlate video footage with alarms they trigger, ensuring rapid response and accurate documentation of incidents.
Seamless integration with other store systems, such as POS and RFID, is equally crucial. By combining video feeds with transaction and product data, these systems can automate case management, reducing the manual workload of Loss Prevention (LP) teams. The ability to cross-reference incident footage with various data points, like sales records or inventory discrepancies, can significantly boost conviction rates, ensuring that criminals face real consequences. It's about leveraging all available data to create a safer, more efficient store environment.
Cloud-First Security: A Game Changer for Retail
Adopting a cloud-first security architecture is another critical element of a modern security strategy. Cloud-based systems allow centralized management, meaning security protocols can be controlled, updated, and monitored from a single location. This is especially beneficial for retailers with multiple locations, as it enables the consistent application of security standards across all stores, regardless of geographical location.
Cost-effective deployment is another significant advantage. Cloud-based solutions eliminate the need for extensive on-site infrastructure, reducing both initial setup costs and ongoing maintenance expenses. This allows retailers to scale their security operations in line with business growth without incurring prohibitive costs. For executives looking to stretch their security budget further, the cloud offers a practical, future-proof solution.
In addition, AI-driven cloud security platforms can offer advanced analytics and reporting capabilities. By analyzing data from multiple locations in real time, these systems can provide insights into not only security incidents but also broader operational patterns, such as customer foot traffic, staffing needs, and effectiveness of product merchandising. This level of intelligence turns security systems into valuable business tools, contributing to the bottom line beyond just loss prevention.
More Than Just Security: A Strategic Business Decision
For retail executives, investing in AI-driven security solutions isn’t merely a technology upgrade — it’s a strategic business decision that impacts multiple facets of operations. Advanced security systems do more than deter criminals; they also help businesses streamline operations, enhance customer experiences, and optimize staffing.
For instance, AI-enabled traffic counting can give retailers insights into peak shopping times, allowing them to allocate staff more efficiently and create a smoother in-store experience for customers. This reduces wait times, improves customer satisfaction, and maximizes employee productivity. Additionally, by analyzing shopping patterns, these systems can help retailers better understand product placement and store layout, ultimately leading to increased sales.
In a fiercely competitive retail landscape, the ability to leverage AI for both security and operational intelligence can be the difference between surviving and thriving. Modern security solutions are no longer just about protecting assets—they’re about realizing new possibilities for growth and efficiency. As retail crime becomes more sophisticated, so too must the tools and strategies that retailers use to defend against it.
Why Compugen? Your Trusted Technology Ally
As Canada’s largest privately-owned and operated Technology Ally, Compugen is dedicated to helping retailers face these challenges head-on. With decades of experience and a team driven to make a difference, we collaborate closely with retailers to design and deploy tailored security solutions that align with their unique needs. We understand that every store, every chain, and every retail operation is different. That's why we think differently, delivering experience by design to help organizations protect what matters most while driving operational improvements.
At Compugen, we believe in a human-centered, technology-enabled approach. We work relentlessly to ensure our clients can dream big, design the future, and deliver security solutions that don’t just protect but also empower. Our AI-enabled solutions, combined with our cloud-first approach, offer the flexibility and scalability retail businesses need to stay ahead in today’s fast-paced environment.
Ready to Take the First Step?
The best way to understand the power of AI-enabled security is to see it in action. That’s why we recommend starting with a hands-on demonstration. In our Richmond Hill Industry Experience Center, you can explore the full capabilities of modern security solutions and see how they integrate seamlessly into your existing operations.
Compugen has served as a Technology Ally to retailers for decades. Our Dream Team is collaborative at the core and relentless in our curiosity, which drives us to find the best solutions for your specific challenges.
Book a Discovery Call to schedule an in-person assessment and discover how a cutting-edge security solution can transform your retail environment — not just for today but for the future.
.png)