Owning the Problem: Why Progress Over Perfection Builds Trust
When things go wrong in business (and they always do), customers aren’t measuring you against perfection.
In Luck We Trust: Building Predictable IT Success
I'm often asked why I’m so focused on standardization and repeatability.
RFID in Retail Apparel: Smarter Inventory + Checkout
After decades of hype cycles, Radio Frequency Identification (RFID) technology is finally securing its place as a mainstay component of retail ...
From Reactive to Predictive: How AI is Redefining IT Management
Every IT leader knows the feeling. A server slows, an application crashes, or a laptop fails right before a presentation. Another ticket hits the ...
How to Build Security into Your IT Environment, Not Around It
When I talk to customers about modern security, I often compare it to building a home you plan to live in for years. You wouldn’t bolt a door on ...
5 Reasons IT Leaders Rely on the WXP
Managing IT has never been about technology alone. It’s about coordination of dozens of moving parts that must work in sync: people, devices, ...
When Standardization Met Operation
Because when process met purpose, everything just clicked.
IT Asset Management in Healthcare for Better Patient Outcomes
In healthcare, technology underpins nearly every aspect of patient care — from electronic health records and diagnostic imaging to connected medical ...
AI PCs and the Future of Work in Canada: Redefining Productivity + Security
When a business grows, so does its complexity. Systems multiply, workloads intensify, and once-reliable devices start to feel like they’re playing ...
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