In an AI Economy, Value is a Measured Outcome, Not Just Promised
In the AI Economy, technology value is shifting from what gets delivered to the measurable business outcomes those investments create.
Modernization Isn't a Project. It’s a Structure.
As previously published on Forbes.com One of the most revealing moments in a modernization effort is not when a project fails.
Why Experience is Often the Missing Link Between Technology + Business Outcomes
Technology rarely fails because the technology is broken. More often, it fails because the experience around it breaks down.
Why IT Asset Management Keeps Failing. And What It’s Really Costing Your Business.
Inefficient asset oversight has measurable financial consequences.
The Hidden Costs of Device Sprawl in 2026
Device sprawl drives unnecessary spend in more ways than one.
In Luck We Trust: Building Predictable IT Success
I'm often asked why I’m so focused on standardization and repeatability.
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Customer Experience Is a Team Sport — and Leadership Needs to Lace Up
Delivering a great customer experience isn’t so different.
What Happens When a Chief Customer Officer Actually Puts Customers First
There’s a difference between saying the customer comes first and proving it.
How Compugen is Shaping the Future of IT Services with TSIA Leadership
At Compugen, we don’t just keep pace with industry best practices — we define them.
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