Why Experience is Often the Missing Link Between Technology + Business Outcomes
Technology rarely fails because the technology is broken. More often, it fails because the experience around it breaks down.
Owning the Problem: Why Progress Over Perfection Builds Trust
When things go wrong in business (and they always do), customers aren’t measuring you against perfection.
In Luck We Trust: Building Predictable IT Success
I'm often asked why I’m so focused on standardization and repeatability.
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What It Really Means to Be an Ally in Business
In Business, Words Matter — but Actions Matter More.
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Customer Experience Is a Team Sport — and Leadership Needs to Lace Up
Delivering a great customer experience isn’t so different.
Compugen at RCC Store 2025: Tech That Gets Retail Done
Retail IT leaders are under pressure to do more with less — all the while delivering seamless customer experiences. At RCC Store 2025, Compugen is ...
What Happens When a Chief Customer Officer Actually Puts Customers First
There’s a difference between saying the customer comes first and proving it.
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